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Post-Event update - The Retail & eCommerce Directors' Forum 2017


Alexi Cartwright | 22/05/2017
Filed under: eCommerce, post-event, Retail, 2017

A change of venue, to the spectacular Belfry hotel, allowed The Retail & eCommerce Directors’ Forum to grow again in 2017 meaning we could welcome over 350 Retail & eCommerce professionals – our biggest event to date!
 
Justin-King-2.jpgThe day began with an engaging Q&A session after breakfast with Justin King (former CEO, Sainsbury’s & Vice President of business portfolio, Terra Firma) who took questions directly from the delegate audience.

Justin impressed the importance of upholding the fundamentals of retail always within your business. Delegates also attended a variety of break-out conference sessions which echoed Justin’s positive outlook on the industry.

Further to this, exciting conversations took place throughout the day as we couldlounge-2017.jpg offer 76 service suppliers the opportunity to attend and discuss business in pre-scheduled meetings with the Retailers. 

As is traditional with the forum, we finished the day with our famous networking Gala dinner to give attendees a chance to reflect and catch-up after a busy day.

Eddie ‘The Eagle’ Edwards delivered a passionate and inspirational after-dinner speech, making reference to his own career. He sent a clear message that resonated with the audience
– with hard work and perseverance comes results.

You can view a full overview of the day here.

 

 

'The Retail & eCommerce Directors Forum was well organised, relaxed but formal when required and well attended by the seniority expected. The venue and format worked well for retailers and partners.'
  - Kevin Sparks, Factfinder

'I found the event a useful and productive use of my time. I met some interesting people, made some good contacts and have the potential for business as a result.''
  - Head of eCommerce, Lifestyle Sport





Protecting the front line: staff and the battle for good service


Alexi Cartwright | 25/01/2017
Filed under: jo, moran, retail, service, customer

In this workshop attendees will have the chance to look at how a culture of good customer service can transform your retail business. Participants will be presented with examples of retailers that have used successful incentives to encourage staff to create and maintain this culture.

Speaker: Jo Moran, Head of Customer Service, Marks & Spencer

Jo-Moran.jpgDuring her 27 years’ experience with Marks & Spencer, Jo has progressed through a varied range of roles including store management, franchise arrangements and overseas operations, change management programmes and, most latterly, customer service across all channels for the M&S UK operation. 
 
In her position as Head of Customer Service, she played a fundamental role in leading the recovery of the brand’s service ethos through establishing a clear customer proposition supported by the appropriate structure, recruitment, training, performance management and reward mechanisms.




New kid on the block: how a new retailer can change a market.


Alexi Cartwright | 16/01/2017
Filed under: kid, new, retail, workshop, ecommerce

One of the interactive workshop sessions at this year’s Forum will give the attendees an opportunity to hear from pioneering industry experts about how they have taken their Retail business' from start-up to success.

Rosie Wolfenden, MD, Tatty Devine.

rosie-(1).jpgRosie Wolfenden MBE is Managing Director and Co-Founder of Tatty Devine, the go to brand for original, fun, acrylic statement jewellery. Wolfenden founded Tatty Devine in the heart of East London in 1999 with Harriet Vine MBE after graduating from Chelsea School of Art. 

All jewellery is still designed and handmade in house by a female led team. They often collaborate with artists, designers and their favourite cultural spaces to create special collections throughout the year. All of Tatty Devine’s collections are sold online and in their two London stores in Covent Garden and Brick lane. New designs, as well as iconic pieces from their archive, are highly coveted and collected by a loyal fan base from all over the world and discovered by new customers every day.

Aron Gelbard, CEO & Co-Founder, Bloom & Wild

aronproper.jpgAron Gelbard is the Co-founder & CEO of Bloom & Wild, the online and mobile flower gifting service he launched in 2013. Bloom & Wild is using technology to re-imagine flowers. Bloom & Wild makes it possible to order flowers in under a minute, and through-the-letterbox delivery means that receiving their flowers is as easy as receiving a letter.

Their bouquets are trend-led, being the first florist to create a constantly changing range at scale as ‘fast fashion for flowers’.   



Conference programme released for The Retail & eCommerce Directors' Forum 2017


Alexi Cartwright | 15/12/2016
Filed under: neil, Retail, saunders, updates, conference

Image result for Neil Saunders Conlumino Landscape

Each year we work closely with our conference Chairman, Neil Saunders, to create a programme which we feel really reflects the challenges in the industry. The theme for this year’s programme will be Retail: the era of engagement, experience and entertainment

Reflecting on 2016 and moving into 2017, Neil believes that:  
  • Consumer behaviour is changing, it is no longer enough to simply provide a space for ‘purchasing’, shoppers are now looking for a greater experience.
  • Retail spaces need to be exciting in order to entice consumers, who he believes, are becoming increasing bored of the high-street.
  • This must be reflected, not only on the high-street but online too. A seamless omni-channel experience is now expected by shoppers.
  • These changes have created a new set of ‘rules’ in the Retail world that must be acknowledged in order to survive & succeed.
We have strongly considered this when developed the content for the programme and we have a great calibre of industry experts who will be delivering examples of how their business has adapted in line with these rules.
 
We will be providing regular updates announcing the speakers, however, if you would like further information in the interim please do not hesitate to contact me.
 
Alexi Cartwright
020 8487 2220
 



Justin King to deliver the opening keynote speech at The Retail & eCommerce Directors' Forum


Alexi Cartwright | 20/10/2016
Filed under: Keynote, King, Justin

justin_king_in_store_012-(1).jpg

Richmond Event’s are delighted to announce that Justin King, former CEO of Sainsbury’s will be delivering the opening keynote speech at their 2017 Retail & eCommerce Directors’ Forum.

Justin will be drawing on an extensive wealth of retail business knowledge to deliver his inspirational speech.

Justin first joined Sainsbury’s in 2004 as CEO, he led the company through a complete turnaround which resulted in a 9 year growth for the Supermarket chain before his departure in 2014.

Further to his time at Sainsbury’s, Justin has extensive experience in grocery retail & consumer goods, having begun his career over 30 years ago. He has worked for Adsa Walmart, Marks & Spencer, Hagen-Daz, PepsiCo and Mars. 

After being awarded a CBE in 2011 and being named 'Britain's most impressive businessman' in 2013 by Management Today, Justin moved on from Sainsbury's to become Vice Chairman and Head of Portfolio Businesses for private equity investment firm, Terra Firma.

We do still have some spaces available at the forum and so if you would like further information, please contact me below and I will send you further information.

Alexi Cartwright
Richmond Events
T: 020 8487 2220
E: acartwright@richmondevents.com
W: www.richmondevents.com


 

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