Website-banner.gif
Contact Us
HomeConferenceDelegatesSuppliersPhoto GalleryUpdatesVideoVenue

Opening Address Speaker


Joanne Surgeoner | 30/11/2017

Mark-Price.pngLord Mark Price

Mark Price joined the UK government as the Minister of State for Trade and Investment at the invitation of David Cameron in April 2016.

He was made a life peer in February 2016 to become The Lord Price CVO and Baron Price of Sturminster Newton. Mark was reappointed by Theresa May to her post-Brexit Government, with specific responsibility for negotiating the UKs future trade deals.

Dubbed 'one of the nation's favourite businessmen' by the Independent, Mark began his career at The John Lewis Partnership as a Graduate Trainee and remained with the company for 33 years. Mark was Managing Director of Waitrose for the preceding 9 years, and Deputy Chairman of The John Lewis Partnership for 3 years. From 2010 - 2016, he was the founding Chairman of The Prince's Countryside Fund for HRH The Prince of Wales. In 2011 Mark was appointed as Chairman of Business in the Community, a position he held for 4 years.

Mark joined the Channel 4 TV board in 2010 as a Non-Executive Director. In 2013 he was appointed Deputy Chairman. He stepped down from the role in April 2016 when he joined the UK Government.



Post-Event update - The Retail & eCommerce Directors' Forum 2017


Alexi Cartwright | 22/05/2017
Filed under: eCommerce, post-event, Retail, 2017

A change of venue, to the spectacular Belfry hotel, allowed The Retail & eCommerce Directors’ Forum to grow again in 2017 meaning we could welcome over 350 Retail & eCommerce professionals – our biggest event to date!
 
Justin-King-2.jpgThe day began with an engaging Q&A session after breakfast with Justin King (former CEO, Sainsbury’s & Vice President of business portfolio, Terra Firma) who took questions directly from the delegate audience.

Justin impressed the importance of upholding the fundamentals of retail always within your business. Delegates also attended a variety of break-out conference sessions which echoed Justin’s positive outlook on the industry.

Further to this, exciting conversations took place throughout the day as we couldlounge-2017.jpg offer 76 service suppliers the opportunity to attend and discuss business in pre-scheduled meetings with the Retailers. 

As is traditional with the forum, we finished the day with our famous networking Gala dinner to give attendees a chance to reflect and catch-up after a busy day.

Eddie ‘The Eagle’ Edwards delivered a passionate and inspirational after-dinner speech, making reference to his own career. He sent a clear message that resonated with the audience
– with hard work and perseverance comes results.

You can view a full overview of the day here.

 

 

'The Retail & eCommerce Directors Forum was well organised, relaxed but formal when required and well attended by the seniority expected. The venue and format worked well for retailers and partners.'
  - Kevin Sparks, Factfinder

'I found the event a useful and productive use of my time. I met some interesting people, made some good contacts and have the potential for business as a result.''
  - Head of eCommerce, Lifestyle Sport





Protecting the front line: staff and the battle for good service


Alexi Cartwright | 25/01/2017
Filed under: jo, moran, retail, service, customer

In this workshop attendees will have the chance to look at how a culture of good customer service can transform your retail business. Participants will be presented with examples of retailers that have used successful incentives to encourage staff to create and maintain this culture.

Speaker: Jo Moran, Head of Customer Service, Marks & Spencer

Jo-Moran.jpgDuring her 27 years’ experience with Marks & Spencer, Jo has progressed through a varied range of roles including store management, franchise arrangements and overseas operations, change management programmes and, most latterly, customer service across all channels for the M&S UK operation. 
 
In her position as Head of Customer Service, she played a fundamental role in leading the recovery of the brand’s service ethos through establishing a clear customer proposition supported by the appropriate structure, recruitment, training, performance management and reward mechanisms.




New kid on the block: how a new retailer can change a market.


Alexi Cartwright | 16/01/2017
Filed under: kid, new, retail, workshop, ecommerce

One of the interactive workshop sessions at this year’s Forum will give the attendees an opportunity to hear from pioneering industry experts about how they have taken their Retail business' from start-up to success.

Rosie Wolfenden, MD, Tatty Devine.

rosie-(1).jpgRosie Wolfenden MBE is Managing Director and Co-Founder of Tatty Devine, the go to brand for original, fun, acrylic statement jewellery. Wolfenden founded Tatty Devine in the heart of East London in 1999 with Harriet Vine MBE after graduating from Chelsea School of Art. 

All jewellery is still designed and handmade in house by a female led team. They often collaborate with artists, designers and their favourite cultural spaces to create special collections throughout the year. All of Tatty Devine’s collections are sold online and in their two London stores in Covent Garden and Brick lane. New designs, as well as iconic pieces from their archive, are highly coveted and collected by a loyal fan base from all over the world and discovered by new customers every day.

Aron Gelbard, CEO & Co-Founder, Bloom & Wild

aronproper.jpgAron Gelbard is the Co-founder & CEO of Bloom & Wild, the online and mobile flower gifting service he launched in 2013. Bloom & Wild is using technology to re-imagine flowers. Bloom & Wild makes it possible to order flowers in under a minute, and through-the-letterbox delivery means that receiving their flowers is as easy as receiving a letter.

Their bouquets are trend-led, being the first florist to create a constantly changing range at scale as ‘fast fashion for flowers’.   



Conference programme released for The Retail & eCommerce Directors' Forum 2017


Alexi Cartwright | 15/12/2016
Filed under: neil, Retail, saunders, updates, conference

Image result for Neil Saunders Conlumino Landscape

Each year we work closely with our conference Chairman, Neil Saunders, to create a programme which we feel really reflects the challenges in the industry. The theme for this year’s programme will be Retail: the era of engagement, experience and entertainment

Reflecting on 2016 and moving into 2017, Neil believes that:  
  • Consumer behaviour is changing, it is no longer enough to simply provide a space for ‘purchasing’, shoppers are now looking for a greater experience.
  • Retail spaces need to be exciting in order to entice consumers, who he believes, are becoming increasing bored of the high-street.
  • This must be reflected, not only on the high-street but online too. A seamless omni-channel experience is now expected by shoppers.
  • These changes have created a new set of ‘rules’ in the Retail world that must be acknowledged in order to survive & succeed.
We have strongly considered this when developed the content for the programme and we have a great calibre of industry experts who will be delivering examples of how their business has adapted in line with these rules.
 
We will be providing regular updates announcing the speakers, however, if you would like further information in the interim please do not hesitate to contact me.
 
Alexi Cartwright
020 8487 2220
 



  1   2   3   4   5  

General Enquiries:

UK
T: +44 20 8487 2200
F: +44 20 8487 2300
general@richmondevents.com

USA
T: +1 212 651 8700
F: +1 212 651 8701
general@richmondevents.com

Switzerland
T: +41 61 335 94 44
F: +41 61 544 74 44
general@richmondevents.com

Italy

T: +39 02 312009
F: +39 02 3313976
general@richmondevents.it

Get in touch

 Security code