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Learn from industry experts, learn from each other. Do both in the best conference experience available.

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Discuss new technologies and money saving strategies by meeting  innovative suppliers during pre-scheduled and agreed one-to-one meetings.

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Build a network of peers facing your challenges at discussion sessions, over meals or a drink. Take your new contacts back to the office and network. They need you too!

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Updates from the portfolio

Protecting the front line: staff and the battle for good service


In this workshop attendees will have the chance to look at how a culture of good customer service can transform your retail business. Participants will be presented with examples of retailers that have used successful incentives to encourage staff to create and maintain this culture.

Speaker: Jo Moran, Head of Customer Service, Marks & Spencer

Jo-Moran.jpgDuring her 27 years’ experience with Marks & Spencer, Jo has progressed through a varied range of roles including store management, franchise arrangements and overseas operations, change management programmes and, most latterly, customer service across all channels for the M&S UK operation. 
 
In her position as Head of Customer Service, she played a fundamental role in leading the recovery of the brand’s service ethos through establishing a clear customer proposition supported by the appropriate structure, recruitment, training, performance management and reward mechanisms.



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